Experience True Peace of Mind with Solity Digital Locks
At Solity, we believe in securing your home with cutting-edge Korean engineering and sophisticated design. Every Solity digital lock is built to the highest standards, and our comprehensive warranty ensures your investment is protected.
With Solity Safeguard, You'll Be Covered For Up to 3 Years!
What is Covered?
Years 1 & 2: Full Coverage
- Covers both parts and labour for any manufacturing defects.
- Enjoy complete peace of mind with our on-site service.
Year 3: Parts-Only Coverage
- Covers replacement parts for any manufacturing defects.
- Labour costs will apply for service during this period.
Eligibility & Important Warranty Information:
To ensure your Solity digital lock warranty remains valid and to get the most out of your product, please note the following crucial points:
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Original Purchaser: Warranty is applicable only to the original purchaser and at the original installation location. It is non-transferable.
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Professional Installation: Your digital lock must be installed by an authorized Solity installer. Issues arising from improper or unauthorized installation will void the warranty.
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Proper Usage: The digital lock must be used solely for domestic purposes and in strict accordance with the provided user manual.
Important Battery & Maintenance Notes:
Batteries are critical for your digital lock's performance. Please adhere to these guidelines to prevent issues and maintain your warranty:
- Initial Batteries are for Testing Only: The batteries included in your Solity digital lock box are for initial testing purposes. Please replace them with fresh, recommended batteries within two weeks of installation.
- Use Only Alkaline Batteries: We strongly recommend and cover warranty only for digital locks used with alkaline batteries (e.g., Panasonic, Duracell are highly recommended).
- Avoid Heavy Duty & Rechargeable Batteries: The use of heavy-duty or rechargeable batteries will void your warranty and may cause damage to your digital lock.
- Do Not Mix Old and New Batteries: Always replace all batteries at the same time. Mixing old and new batteries can lead to inconsistent power delivery and potential leakage.
- Regular Battery Replacement: To prevent battery leakage and ensure optimal performance, change all batteries every 6 months.
- Avoid Door Slamming: Consistent and forceful door slamming can cause significant damage to your digital lock. Warranty will be voided as a result of damage from door slamming. We highly recommend installing a door closer to protect your investment.